Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Tête-à-Tête platform ("Service"), an educational application designed to help students practise French speaking skills. By creating an account or using the Service, you agree to be bound by these Terms.

2. Eligibility & Age Requirements

• The Service is intended for users aged 13 and above.
• If you are under the age of 18, you must have permission from a parent or legal guardian to use the Service.
• We may require verification of parental consent.
• Parents or guardians may review, manage, or request deletion of their child's data.

3. Accounts

• You are responsible for maintaining the confidentiality of your login details.
• You agree to provide accurate and up-to-date information.
• You must notify us immediately of any unauthorised use of your account.

4. Service Description

Tête-à-Tête provides AI-powered French speaking practice, feedback, scoring, and progress tracking. The Service is provided solely for educational practice and revision assistance.

5. AI-Generated Content

Parts of the Service use automated systems and artificial intelligence to generate responses, feedback, and scoring. You acknowledge that:

• AI-generated outputs may contain inaccuracies or errors.
• These outputs should not be relied upon as official exam guidance, marking, or assessment.
• Scores and feedback are indicative only and may not reflect the outcome of any actual examination.
• The Service does not replace qualified teaching or professional educational advice.

6. No Guarantee of Results

Use of the Service does not guarantee exam results, grades, or academic outcomes. Learning outcomes depend on many factors outside our control, including individual study effort, teaching quality, and exam conditions.

The Service is an educational support tool only. It is not endorsed by, affiliated with, or a substitute for any exam board, school curriculum, or official assessment body.

7. Acceptable Use

You agree not to:

• Misuse the Service or use it for any unlawful purpose
• Upload unlawful or harmful content
• Interfere with platform security or attempt to gain unauthorized access
• Use automated systems to access the Service without permission
• Impersonate any person or entity

We reserve the right to suspend or terminate accounts for violations.

8. User Content

• You retain ownership of the content you submit to the Service, including spoken responses, recordings, and transcripts.
• By using the Service, you grant us a limited licence to store, process, and analyse this content for the purpose of providing the Service.
• Anonymised and aggregated usage data may be used to improve the Service and underlying systems. This data cannot be used to identify individual users.
• We may remove content that violates these Terms.

9. Intellectual Property

All content, features, and functionality of the Service (excluding user-submitted content) are owned by Tête-à-Tête and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the Service without our prior written consent.

10. Privacy & Data Protection

Your use of the Service is subject to our Privacy Policy, which forms part of these Terms.

11. Third-Party Services

The Service relies on third-party providers for functionality such as cloud hosting, AI processing, voice interaction, and payment processing. We are not responsible for the availability, accuracy, or conduct of services outside our control.

12. Subscriptions & Payments

Certain features may require a paid subscription. For details about subscriptions, billing, and refunds, please see our Subscriptions & Refunds Policy.

13. Educational Institutions (Schools / Teachers)

Where a school, academy, multi-academy trust, or other educational institution ("School") directs students to use the Service as part of its curriculum or educational programme, the following additional terms apply:

• The School acts as the data controller for student data it instructs us to process. Tête-à-Tête acts as a data processor on the School's behalf.
• The School is responsible for obtaining appropriate consent from parents or guardians before directing students under 18 to use the Service.
• Student data will not be used for marketing, advertising, profiling, or any purpose unrelated to providing the educational Service.
• We do not create voice prints, biometric templates, or any form of biometric identifier from student audio data.
• Schools may request access to, export of, or deletion of all student data at any time by contacting privacy@tete-a-tete.ai.

Schools that require a formal Data Processing Agreement under UK GDPR Article 28 can review our standard agreements:

• Privacy Notice for Schools
• Data Processing Agreement (DPA)
• School Data Processing Addendum

14. Availability & Modifications

We do not guarantee uninterrupted access to the Service. We may modify, suspend, or discontinue all or part of the Service at any time, including features, functionality, or availability.

13.1 Service Discontinuation

Where we permanently discontinue the Service, or a paid element of the Service, we will act in a reasonable and transparent manner in accordance with applicable consumer protection laws, including the Consumer Rights Act 2015.

Where reasonably practicable, we will provide users with advance notice of any permanent discontinuation. Notice may be provided by email, in-app notification, or by posting an update on our website.

Paid Services

If a paid Service is permanently discontinued:

• We will stop charging for the affected Service.
• Any recurring subscriptions will not be renewed.
• Where a user has paid in advance for a Service that is no longer available, we will provide an appropriate refund for any unused portion of the Service, unless continued access is provided for the remainder of the paid period.

Nothing in these Terms limits or excludes any rights a consumer may have under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

User Data

Before permanent discontinuation of the Service, we will provide users with a reasonable opportunity to access or export their personal data, where technically feasible and appropriate. Personal data will thereafter be deleted or anonymised in accordance with our Privacy Policy and applicable data protection law.

Educational Context

The Service is provided as an educational support tool only. Availability of the Service is not guaranteed for any specific examination session, academic year, or syllabus, and users should not rely on the Service as their sole means of exam preparation.

Force Majeure

We may suspend or discontinue the Service without prior notice where continued operation is prevented or materially affected by events beyond our reasonable control, including but not limited to changes in law or regulation, actions by regulatory or educational authorities, technical failures, security incidents, or failures of third-party service providers. Where possible, we will take reasonable steps to notify users of such suspension or discontinuation.

15. Limitation of Liability

The Service is provided "as is" without warranties of any kind, whether express or implied. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service shall not exceed the total amount paid by you for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be limited or excluded under applicable law

Nothing in these Terms limits statutory consumer rights under the Consumer Rights Act 2015.

16. Termination

• You may stop using the Service at any time.
• We may suspend or terminate access if these Terms are breached.

17. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to Terms

We may update these Terms from time to time. We will notify users of significant changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

19. Contact Information

If you have any questions about these Terms, please contact us: